Registered NDIS provider · Wallsend, Newcastle
Glenrock Support is a registered NDIS provider in Wallsend. Our support workers help with mornings and meals, the housework, and getting out into the community, across Newcastle and Lake Macquarie.
What happens after you ring, who you'll meet, and how long it takes. In plain words, with no forms you have to finish first.
Getting startedCapacity by area, what we deliver in the plan's own words, what to send, and when you'll hear back. One short referral form.
Make a referralThere is an Easy Read version of this page, with pictures.
Every support below shows the category it comes from in an NDIS plan, so you can match it to the plan in front of you. If a support you need isn't here, we'll tell you straight away and help you find who does it.
In your plan: Assistance with daily life
Assistance with daily life is help at home with the things that start and end your day: showering, dressing, breakfast, getting out the door on time. Our support workers come to you from our base in Wallsend, across Newcastle and Lake Macquarie, and you set the pace.
In your plan: Assistance with daily life
NDIS cleaning is help with the jobs around the house that your disability makes hard: the bathroom, the floors, the washing, the sheets. Our support workers do it with you or for you, in homes across Newcastle and Lake Macquarie, from our base in Wallsend.
In your plan: Assistance with social and community participation
Community participation NDIS support is a support worker by your side when you head out: the shops, a cafe, the beach, your club or church. We go out from Wallsend across Newcastle and Lake Macquarie, to the places you already like and the ones you have been meaning to try.
In your plan: Increased social and community participation
Increased social and community participation is capacity building support: time spent learning the skills to find activities, meet people and get around on your own. We run small groups and one-to-one sessions from Wallsend, for people across Newcastle and Lake Macquarie.
A sample week for one person we support. Every shift is one they chose, with the same small team, and some days have nothing booked at all.
Monday
Not every day needs a shift. Your week, your call.
Tuesday · 7:30 to 9:30am
Shower, dressing and breakfast, done the way you like it, with the support worker you know.
In the plan: Assistance with daily life
Wednesday · 10am to 12pm
Floors, washing and the bathroom. You decide which jobs you keep for yourself.
In the plan: Assistance with daily life
Thursday · 1 to 4pm
Coffee, the library, the shops at Wallsend Village. Wherever you'd like to go.
In the plan: Assistance with social and community participation
Friday · 7:30 to 9:30am
Another of your two or three regular support workers, following the same written routine.
In the plan: Assistance with daily life
Saturday · 9 to 11am
A small group on the Fernleigh Track. Come and watch the first week if you'd rather.
In the plan: Increased social and community participation
Sunday
No shift. Ring the office on Monday if next week needs to change.
A sample week. Glenrock Support is a fictional business.
Four steps, and nothing starts until you've said yes in writing. Most people have their first shift two to three weeks after the first phone call.
Ring, email or fill in the short form. A family member, a support coordinator or you yourself: anyone can make the first contact.
We reply within 2 business days
A team leader comes to your home or a cafe near you for a free meet-and-greet. You meet a support worker or two and tell us what you want, in your own words.
A free meet-and-greet, usually within a week
A written quote and a plain-language service agreement: which supports, which days, the prices under the NDIS Pricing Schedule, and how to change or end it. Nothing starts until you're happy with it.
Take as long as you need to read it
The support worker you met turns up on the day and at the time you agreed. A team leader rings you after the first week to ask how it went.
First shift usually 2 to 3 weeks after you first get in touch
More about getting started, including changing from another provider
The NDIS is built on choice and control: you decide what support you get, who gives it and when. That's how we run every shift.
We're a team of about twenty support workers and two team leaders. Most of us live in the suburbs we work in, so the bus routes, the shopping centres and the quiet beaches are places we already know. Looking for a support worker near you? Tell us your suburb and we'll tell you honestly whether we can cover it.
From our base in Wallsend we cover Newcastle and the whole of Lake Macquarie. Pick your area to see the suburbs we visit, how far they are from us, and what's nearby.
We met two of the support workers at the kitchen table before anything was signed, and Mum got to say who she felt comfortable with. It's been the same faces on Tuesdays and Fridays since.
Their capacity line was current, the referral form asked for what it needed and nothing more, and they came back to me in two days with a meet-and-greet booked. That's rarer than it should be.
Sample reviews. Glenrock Support is a fictional business.
Can't see your question? Ring and ask a person. A team leader answers, Monday to Friday.
(02) 5550 6138Yes. We are registered with the NDIS Quality and Safeguards Commission, so we can work with you whether your plan is NDIA-managed, plan-managed or self-managed. Our registration number is at the top of every page. You can check any provider's registration yourself on the Commission's Provider Register.
Our support workers travel from Wallsend across Newcastle and Lake Macquarie: suburbs like Jesmond, Lambton, Kotara, Charlestown, Cardiff, Glendale, Warners Bay, Toronto, Belmont and Swansea. If you live just outside those areas, ring and ask. Sometimes we can, and any travel is talked through before anything starts.
We reply within 2 business days, and a free meet-and-greet is usually within a week. First shifts usually start 2 to 3 weeks after you first get in touch. The capacity table on our Referrals page shows where we have room right now and when it was last checked.
Our prices follow the NDIS Pricing Schedule 2026-27 and never go above the price limits. You get a written quote and a service agreement before anything starts, so you know exactly what each shift costs and how it is claimed from your plan.
Yes. You meet support workers before anything is signed and say who you feel comfortable with. We keep a small team of the same 2 to 3 people with you wherever we can, and you can ask for a change at any time without giving a reason.
Tell your support worker, a team leader or the office, and we'll sort it out with you. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544. Nobody is treated differently for raising a concern, and you can change providers at any time, with the notice your service agreement sets.
What an NDIS service agreement is, whether you need one, what goes in it, and how to read one before you sign. With a checklist and the red flags to watch for.
Whether you can use an unregistered NDIS provider depends on how your plan is managed. What registration involves, what applies to everyone, and what's changing.
What a support coordinator does, the three levels the NDIA funds, how they find and refer to providers, and how to get the most out of working with one.
Ring and a team leader answers, Monday to Friday. Or start with a short form, and we reply within 2 business days.