Easy Read: if you are not happy
This page is in Easy Read. It tells you how to make a complaint. You can ask someone to read it with you. The full complaints page has more detail.
- Registered NDIS provider Reg. 4050000000 (demo)
If you are not happy
Sometimes things go wrong.
You might feel upset or angry. That is okay.
You can tell us. This is called a complaint.
You will not get in trouble for telling us.
Your support will not change because you told us.
How to tell us
Tell your support worker or your team leader.
Or ring us on (02) 5550 6138.
Or email us at hello@glenrock.example.
Someone can tell us for you. For example, family or a friend.
What happens next
We tell you we got your complaint within 2 days. We do not count weekends.
Someone from our team will listen to you.
They look into what happened.
We tell you what we found and what we will do.
You can also tell the NDIS Commission
The NDIS Commission checks that NDIS providers do the right thing.
Ring them on 1800 035 544. It is free from a home phone.
You can tell them any time. You do not have to tell us first.
This is a demo: Glenrock Support is not a real business.