We are based in Wallsend and most of our NDIS Newcastle work happens within fifteen minutes of it, in the suburbs west of the city centre. Our support workers help adults with disability at home and out in the community, 6am to 10pm, every day.
Across Newcastle's western and inner suburbs, from Wallsend and Maryland to Waratah and Kotara:
Not on the list? Ring and ask. Sometimes we can, and if not we'll tell you who does.
Newcastle is a city of separate suburbs, each with its own shops and habits, and good support starts by knowing which one you call home.
The City of Newcastle covers the harbour city and the suburbs that spread west towards Lake Macquarie. Our part of it is the western side, where many suburbs began as coal mining towns in the 1800s and later joined the city: Lambton was its own municipality from 1871 until 1938, for example. The council runs five swimming centres, at Lambton, Wallsend, Mayfield, Beresfield and Stockton. John Hunter Hospital at New Lambton Heights is the region's main public hospital. The University of Newcastle at Callaghan brings many students to Jesmond and nearby suburbs, and Kotara is one of the city's biggest retail areas.
From our base in Wallsend, Glenrock Support, a registered NDIS provider, brings NDIS Newcastle support to the western suburbs of the city. Each person gets a steady team of two or three support workers who live nearby.
Each suburb has its own page with local detail, nearby services and the questions families there ask most:
We also travel to Elermore Vale, Maryland and Waratah. Living south of the city? See our NDIS Lake Macquarie page.
Core supports cover most of what we do: personal care and help with daily living at home, community participation out of the house, and NDIS cleaning and household tasks. Support coordination, plan management, therapy, SIL and overnight support aren't services we offer, and we point you to providers who do.
Our prices follow the NDIS Pricing Schedule 2026-27 and never go above the price limits. You get a written quote and a service agreement before anything starts. Begin on our getting started page, where support coordinators can send referrals too.
The main public hospital for Newcastle and the Hunter, emergency department open 24 hours, about 10 minutes' drive from the city centre.
City of Newcastle adopted it unanimously in February 2022. It sets out 35 actions shaped by community consultation.
One free key per eligible resident, for locked accessible toilets. Customer Service: 4974 2000.
Our Wallsend base is about 15 minutes by car from the Newcastle city centre, and closer to every suburb we cover.
Can't see your question? Ring and ask a person. A team leader answers, Monday to Friday.
(02) 5550 6138We cover Elermore Vale, Jesmond, Kotara, Lambton, Maryland, Waratah and Wallsend, all within a short drive of our Wallsend base. If you live elsewhere in Newcastle, such as the city centre or the beach suburbs, ring and ask. Sometimes we can.
No. You can choose any provider, wherever they are based, as long as they can deliver your supports where you need them. What matters is whether their workers can reach you reliably, which is why we keep to suburbs we can staff well.
Yes, Glenrock Support is a registered NDIS provider. That means NDIA-managed participants can use us, as well as plan-managed and self-managed participants.
Each of City of Newcastle's five swimming centres lists accessible parking and an accessible change room and toilet. Entry to the water is by steps with a rail, and the change tables have no hoist, so tell us early if you need one. A support worker can join you and lend a hand in the change room.
Ask City of Newcastle's Customer Service Centre on 4974 2000, which gives one free key to each eligible resident. A mobility parking permit, a Disability Support Pension card or similar, or a letter from your doctor or a disability organisation will qualify you. The key opens locked accessible toilets across Australia.
Yes. A team leader comes to a free meet-and-greet at your home or a cafe near you, usually within a week. Where we can, the support worker you are matched with comes too. Nothing starts until you are comfortable and have signed a service agreement.
Ring and a team leader answers, Monday to Friday. Or start with a short form, and we reply within 2 business days.
Serving Elermore Vale, Jesmond, Kotara, Lambton, Maryland, Waratah and Wallsend. Elsewhere in Newcastle, ask us.