Assistance with Daily Life in Newcastle

Daily life at home, at a glance

Two ways to read this

In plain words Quick facts for coordinators

A support worker comes to your home.
They help with things like showering and getting dressed.
They can cook with you, or help you cook.
They can remind you when it is time for your tablets.
You decide how much help you want each day.
You will see the same two or three workers.
You can ask for a different worker at any time.
We visit any day of the week, from 6am to 10pm.

Want more? The full page is below. Or ring us and ask anything.

Plan category: Assistance with daily life
Budget: Core supports (flexible across core categories)
Funding types: NDIA-managed, plan-managed and self-managed. We are a registered provider.
Includes: Showering, dressing and grooming support
Morning and evening routines
Meal planning, cooking together and cleaning up after
Medication prompts and reminders (no administering)
Getting ready for work, day programs or appointments
Being there for home visits from other services
Keeping a weekly routine and a simple calendar
Suits: Adults 18+ living at home, alone or with family, who want hands-on help with personal care and daily routines.
Shifts: Shifts from 1 hour, 7 days, 6am to 10pm. One support worker to one participant. A team of 2 to 3 workers who stay the same. No overnight shifts.
Areas: Newcastle, Lake Macquarie. Suburb list
Reply: We reply within 2 business days. First shift usually 2 to 3 weeks after you first get in touch.
To refer, send: Name, suburb, the days and times wanted, how the support is funded, and anything the worker must know to be safe on the first visit. Plans and reports come later, by agreement. Referral form

Capacity by area, checked 24 Oct 2026
Area	Weekdays	Weekends
Newcastle	Open	Short waitlist, about 3 weeks
Lake Macquarie	Open	Short waitlist, about 3 weeks

Assistance with Daily Life in full

Mornings set the tone for the whole day. If showering, dressing and breakfast take every bit of energy you have, there is not much left for anything else. Assistance with daily life is the NDIS category for that help at home, and it is the support most of our participants start with.

We are a registered NDIS provider in Wallsend. Our support workers visit homes across Newcastle and Lake Macquarie, seven days a week.

What does personal care NDIS support look like week to week?

Most people have a regular pattern: a morning shift on weekdays, maybe an evening shift two or three nights a week, and something different on the weekend. The pattern is yours to set. Some people want help with every step of the morning. Others want someone nearby while they do it themselves, in case they need a hand.

A shift can include:

help in and out of the shower, and with dressing and grooming
making breakfast together, or prepping lunch to take with you
reminders for tablets, appointments and phone calls
getting bags, keys and bus cards ready before you leave

A morning in Jesmond

Here is what a shift can look like. A participant in Jesmond works three days a week. Her support worker arrives at 6:30am. They talk through the day over a cup of tea, then she showers with help standing and drying. She picks her own clothes; the worker helps with buttons and shoes. They make porridge together, the worker reminds her about her tablets, and she is ready at the front door by 8am. The shift is ninety minutes and it looks the same every work day, because the routine is what she asked for.

In home support NDIS: the same faces in your home

Personal care is close and private work. Nobody should have to explain their shower routine to a new stranger every week, so we do not roster that way.

We match each person with a small team of 2 to 3 support workers and keep them the same wherever we can. If one is sick or on leave, the others already know your routine. A team leader checks in with you regularly and is the person to ring if something is not right.

You can ask for a different worker at any time, with no reason needed. Every support worker holds a current NDIS Worker Screening Check, first aid and CPR.

How daily living support appears in your plan

In your NDIS plan this support sits under core supports, in the category called "Assistance with daily life". Household tasks such as cleaning and laundry sit in the same category, which is why some people use one team for both. Our page on NDIS cleaning and household tasks covers that side.

Who can use us

We work with NDIA-managed, plan-managed and self-managed participants. Being registered means an NDIA-managed plan is no barrier.

Before anything starts, we write down what we will do, when, and how it is paid in a service agreement. Our guide to what goes in an NDIS service agreement explains each part.

What does assistance with daily life cost?

Our prices follow the NDIS Pricing Schedule 2026-27 and never go above the price limits. You get a written quote and a service agreement before anything starts.

What happens next

We reply within 2 business days. Then we book a free meet-and-greet at your home or a cafe, usually within a week, so you can meet a team leader and ask anything. The first shift usually starts 2 to 3 weeks after you first get in touch. Our capacity line shows what's open right now.

Families and participants can start with how getting started works. Support coordinators can go straight to our referral page for coordinators.

The morning routine is written down the way my brother likes it, step by step, and whichever of his three support workers comes, they follow it.

Family member, Elermore Vale

Sample review. Glenrock Support is a fictional business.

Questions about Daily life at home

Can't see your question? Ring and ask a person. A team leader answers, Monday to Friday.

(02) 5550 6138

What does assistance with daily life cover in the NDIS?

It is the NDIS support category for help with everyday tasks and activities. The NDIS gives cleaning, yard maintenance, cooking and personal care as examples of what a support worker can be paid to help with. What your own plan covers depends on your goals and the supports in your plan.

Can an NDIS support worker help me shower?

Yes. Showering, dressing and grooming are part of personal care, and they are a big part of what our support workers do. We talk through how you like things done at the meet-and-greet, so nobody has to ask you twice on the first morning. You can say what you want help with and what you would rather do yourself.

Can a support worker give me my medication?

Our support workers prompt and remind you to take your medication, for example by checking the time and handing you the packet. We do not manage or administer medication. If you need more than reminders, tell us at the start and we will say honestly whether we can help.

How early can an NDIS morning shift start?

Our shifts run from 6am, seven days a week, so an early start for work or a day program is usually possible. Evening shifts finish by 10pm. We do not offer overnight support, and if you need it we will point you to providers who do.

Can I choose a male or female support worker for personal care?

Yes. Tell us what you prefer before we match your team and we will build it around that. If a preference changes later, tell your support worker or a team leader and we will change the roster. You never need to give a reason.

Is personal care paid from core supports?

Yes. Assistance with daily life is one of the support categories in the core supports budget. Core funding is flexible, so you can usually use it across the categories in that budget, in line with your plan. If you are unsure what your plan allows, your plan manager or support coordinator can check.