Charlestown sits high, about 116 metres above sea level, with its shops built around the Pacific Highway. We help people with disability get around the slopes, the big shopping centre and the quieter streets behind it, seven days a week.
A suburb built on a hill asks more of a morning routine, and a good support worker plans for the slope before anyone steps out the door.
Charlestown is in the City of Lake Macquarie, about fifteen minutes' drive south of our Wallsend base. Charlestown Square is the main draw, with Myer, Big W, Coles, Woolworths and ALDI among more than 280 retailers under one roof.
Charlestown Library, walyamayi, is on the corner of Smith and Ridley Streets. Charlestown Swim Centre on Dickinson Street has heated outdoor 25 metre and 50 metre pools, accessible showers and toilets, and a chair lift for getting into the water.
Plenty of homes sit on sloping blocks, where the driveway can be steeper than the stairs inside. Closer to the Square there are more apartment blocks with lifts.
Newcastle Transport routes meet here: the 11 runs to Charlestown Square from Jesmond and John Hunter Hospital, and the 14, 41, 43 and 48 head on towards Belmont and the lake.
Glenrock Support is a registered NDIS provider working across Charlestown. For NDIS Charlestown help, most families want a worker who knows the area and stays the same.
Are we registered? Yes, and our article on registered and unregistered NDIS providers explains the difference. Families start on our getting started page, and support coordinators can send a referral from there too. The rest of the lake is on our NDIS Lake Macquarie page.
Closest public hospital, emergency department open around the clock. Roughly a 10 minute drive.
Its Disability Inclusion Action Plan 2026-2030 is the current plan, covering access to council facilities, programs and information.
About 15 minutes by car from Wallsend to central Charlestown.
Personal care and help getting out of the house where the driveway is a hill, so we plan the walk to the car or the bus stop around the weather.
A weekly shop and errands at Charlestown Square, using the lifts in the building and the centre so the stairs never come into it.
Support for an adult with disability while a parent or partner takes a break, goes to work or keeps their own appointments.
Clear areas, clear hours, and they said which shifts they couldn't cover. An easy provider to refer to.
Sample review. Glenrock Support is a fictional business.
Can't see your question? Ring and ask a person. A team leader answers, Monday to Friday.
(02) 5550 6138Yes. Your support worker can walk or roll with you to the bus, travel with you on it, or drive you if your plan covers transport. We work out the easiest way down and back before the first trip, including where the gentlest footpaths are.
Charlestown Swim Centre has accessible showers and toilets and a chair lift into the pool, according to Lake Macquarie's swim centre pages. Your support worker can come with you and help in the change room. Toronto Swim Centre has a platform lift and a Changing Place if you need a hoist.
We do, though weekend starts tend to fill before weekday ones and may mean a short wait. The capacity line on this page shows where things stand and the date it was last checked. If a weekend start isn't free, many people begin on weekdays and add the weekend once a spot opens.
Yes. We support adults, so your son needs to be 18 or over. A support worker can help him with meals, getting ready, or going out, while you are at work. He decides what the shifts look like, with your help if he wants it.
Charlestown Library, walyamayi, is on the corner of Smith and Ridley Streets, close to Charlestown Square. Your support worker can go with you to borrow books, use a computer or join a program there. Ask the library about its quieter times if crowds are hard for you.
It is about a fifteen minute drive, depending on traffic. How any travel is claimed follows the Pricing Schedule rules, and it is written into your quote before anything starts. Our support workers who live south of Newcastle often take the Charlestown shifts.
Ring and a team leader answers, Monday to Friday. Or start with a short form, and we reply within 2 business days.
Serving Charlestown, Kotara, Cardiff, Warners Bay, Belmont and the streets around Charlestown Square.